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Fabric Care
Fabric Care Tips
Stainsafe™Fabric Care Products
5 Year Fabric Care Plan
Fabric Care Tips
Here are tips for keeping your upholstery looking clean and fresh:
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LOOSE CUSHIONS and pillows should be flipped, rotated and fluffed on a weekly basis to keep filling materials evenly distributed and allow for even wear. |
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VACUUM all upholstery once a week with a brush attachment only. DOWN CUSHIONS cannot be vacuumed; instead, use a sofa whisk broom or soft brush to clean fabric. |
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PILLING is normal for all fabrics when they shed their excess fiber. Using a fabric shaver will remove unwanted pills. |
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DIRECT SUNLIGHT, heat and moisture should be kept away from upholstery as fading and discoloration may occur. |
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NEVER SIT on the recliner's footrest, the end of an open sleeper, the arms of furniture or an ottoman. |
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MOVING? Always lift your upholstered furniture. Never drag or push furniture to a new location. This could damage your floor or furniture. |
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STAIN REMOVAL. Before you try to remove a stain or soil from your upholstery, you should determine the type of fabric involved. Some manufacturers make this easy for you by placing cleaning codes on furniture. (You'll find the code either on the furniture hang-tag or on the manufacturer's label. If not, call us!) These codes indicate the type of fabric involved - cotton, wool, silk, etc., and suggest the best methods of cleaning and spot removal. |
| WS: |
Clean with water-based cleaning agents and foams, as well as with mild, water-free dry cleaning solvents. |
| W: |
Use water-based cleaning agents or foams only. |
| S: |
Use only mild, water-free dry cleaning solvents. |
| X: |
Do not use foam or liquid agents on this fabric. Vacuum or brush lightly to remove soil. |
| - | PROFESSIONALLY CLEAN your furniture once a year. If you have purchased Stainsafe™ fabric protection, please refer to the warranty card for care and cleaning questions. |
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Stainsafe™ Fabric Care Products
Stainsafe™ offers the following products to protect your upholstered furniture:
Fabric Care Kit Includes:
Fabric Clean: an excellent cleaner for all stains.
Fabric Fresh: contains the same ingredients that nature uses to eliminate organic debris, enzymes.
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Expectations
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Your cushions may feel firmer than those in our showroom. They will become more comfortable with each use. |
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Today's relaxed and casual looks use fabrics that appear wrinkled and lived-in. |
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Some manufacturers will ship upholstered furniture with the skirt up. It will fall to its proper place in a short period of time. |
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5 Year Fabric Care Plan
Obligations of Service Provider:
Stainsafe™ agrees to provide service for the coverage herein stated from the date of
delivery of the item(s) described on this certificate. If an item becomes accidentally
stained or damaged during normal residential use and you cannot remove the stain
or repair the item following the procedures recommended, Stainsafe, under the
coverage terms listed below will remove the stain or repair the damage at no cost to
you. If the stain or damage cannot be removed or repaired so as to return the item
to its preexisting condition, Stainsafe will, at its sole option, replace the affected
portion or the complete item. Replacement items will be the same or similar to the
original item purchased, provided the price of the replacement does not exceed the
original purchase price.
Obligations of Customer:
The owner must have the covered item(s) delivered from the dealer free from stains
or damage. Customer's failure to maintain item(s) in accordance with the
manufacturer's guidelines will void Stainsafe's obligations under this agreement.
Owner must report incident to Stainsafe within (5) days of the date the stain or
damage occurs. The owner shall reasonably cooperate with Stainsafe in its efforts
to perform its obligations under this agreement.
General Obligation of Service Provider:
Stainsafe will provide all the services and functional parts that may be necessary
to maintain proper operation of the product under normal operation and service,
for the duration of the service contract without additional charges to the original
purchaser, for the item(s) covered on this certificate. Stainsafe, Inc. is the entity
that is financially and legally obligated to perform the service specified in this
agreement. This agreement does not supersede the manufacturer's warranty.
Key Terms/Definitions:
The customer(s) shown on the sales receipt for this agreement is/are the only person(s) eligible for coverage under this agreement. Any controversy or claim for damages arising out of, or relating to this Protection Plan or breach thereof, shall be settled by arbitration administered by American Arbitration Association, in accordance with it's Commercial Arbitration rules, and judgment an the award rendered by the arbitration, may be entered in any court having jurisdiction thereof. Insurance coverage's by Lloyds of London and administered by Stainsafe, Inc., financially guaranteed by Global Partners Warranty Serviced, Ltd. Stainsafe, Inc., is the entity that is financially and legally obligated to perform the service specified in this agreement.
Length of Coverage:
Five years from date of delivery.
To Obtain Service:
Owner must report incident to Stainsafe within (5) days of the date the stain or
damage occurs.
Service Procedures:
Service may include any or all of the following:
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Stainsafe will provide free professional stain removal or repair advice to aid in immediate repair or cleaning. |
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For stains that cannot be removed by blotting, Stainsafe will provide the appropriate cleaning product. |
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If damage or stain persists, Stainsafe will have the item serviced by a professional technician at no charge in customer's home. |
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If the technician determines repairs must be made off-site, the item will be removed at no cost to the customer. |
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If the technician cannot remove the stain or repair the item, Stainsafe will
replace the affected area. If the affected item cannot be replaced, the customer
can select a new replacement piece equal in value to the original purchase
price of the damaged item. Repair or replacement is limited to the affected
item only. Stainsafe is not responsible for dye lot variations or manufacturer's
discontinuation. |
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If the store has closed since the purchase, in the case of a claim, Stainsafe's liability
will be limited to a refund of the purchase price of the Stainsafe Protection Plan. |
COVERAGE: Five Years: Upholstered Fabric Furniture
- Household food and beverage product stains
- Most human and pet bodily fluids (except as noted in exclusions)
- Rips, tears, burns and punctures.
Exclusions:
Damage caused by failure to comply with the manufacturer's instructions. Willful
abuse or misuse of the covered product. Stains caused by body oil, hair oil,
perspiration, chewing gum, dyes, caustic solutions, paint, or bleach. Normal soiling,
wear and tear. Fading on upholstery, soiling or damage caused by pets (other than
bodily fluids). X coded fabrics and non-colorfast fabrics. Furniture sold "as is."
Costs or damages from repairs/cleaning carried out by anyone other than authorized
agents of Stainsafe. Natural characteristics that cause appearance variations. Stains
caused by non-approved cleaners. Stains of unknown origins. Any accumulation or
buildup of stains. Loss of use of the covered product. Furniture in transit, or storage,
furniture in commercial or rental use. Damage caused by fraud, intentional acts, war,
hostilities or vandalism. Damage caused by acts of God. Anything not specifically
mentioned as covered.
This agreement is not renewable, or transferable. This agreement does not
supersede the manufacturers warranty. Any provision contained herein
which is found to be contrary to state or local law shall be deemed null and
void; however, the remaining provisions shall continue in full force and effect.
Call toll-free within 5 days of occurrence
(866) 225-2196
E - mail Customer Service claims@warrantyservice.com
Toll-free fax (800) 426-4571
Stainsafe™, Inc.
354 Hiatt Drive, Palm Beach Gardens, FL33418
is the entity that is
financially and legally obligated to perform the service specified in this agreement.
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