Inspect damaged or defective merchandise in your home
Service or repair merchandise in your home, our warehouse, or at the factory
Repair or replace merchandise at our discretion
Schedule a service call on the specific day(s) that have been designated for your town
For any warranties to apply you must be the original purchaser.
All warranties are for normal usage. Furniture rated for residential use has a warranty for residential use only.
Jordan's will strictly adhere to manufacturer's warranties.
To make a service request, contact our Service Department within five working days of the date the problem occurred. Our Service phone numbers are
1-866-8-JORDANS or 1-866-856-7326. Service business hours are Monday - Friday : 7:00 a.m. - 8:00 p.m. and Saturday : 7:00 a.m. - 6:00 p.m. No Sunday hours.
